Intermec CK31 Manuel d'utilisateur télécharger pdf (Page 131)

Chapter 5 — Troubleshooting and Maintaining the CK31

114 CK31 Handheld Computer User’s Manual

Troubleshooting the CK31

Use this chapter to troubleshoot some common problems you

may experience with your CK31. If you cannot find the answer

to your problem in the “Problems and Solutions” section, you

may need to call Product Support.

Calling Product Support

To talk to an Intermec Product Support representative, call

1-800-755-5505.

Before you call Intermec Product Support, make sure you have

the following information ready:

• Operating system version

• Configuration number

• Power management settings

• If you are using security, know the type (Funk or Microsoft)

and the full set of parameters

• If you are using terminal emulation (TE), know the version

and protocol

• If you are not using TE, know the language your custom

application was written in and the tools you used to create it

You can find most of the information listed above in Intermec

Diagnostics or Intermec Settings. Consult your application

developer for information on your custom application.

To find your operating system version

• Tap Start > Programs > Intermec Diagnostics > Software >

OS Version. Note the OS version and then press Esc to exit.

To find your configuration number

• Tap Start > Programs > Intermec Diagnostics > Hardware

> Configuration Table. Note the configuration number and

then press Esc to exit.

To open Intermec Settings

• Tap Start > Intermec Settings.

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Intermec CK31 Manuel d'utilisateur Page 131